The full Terms of Service for COCOS PAY have been updated to reflect the comprehensive agreement provided. This document governs all aspects of the service including user responsibilities, transaction policies, dispute resolutions, privacy obligations, and legal framework. The terms are legally binding and should be reviewed in detail by all users prior to use.

1.1 Introduction: The Terms of Service ("Terms of Service") are provided by COCOS STORE PTE. LTD. to you ("you") and/or its corporate affiliates, collectively referred to as "COCOS." These terms govern all services offered by COCOS related to the COCOS PAY service, as outlined in section 3 below and referred to hereafter as "the Service."

1.2 Location-Specific Terms: Depending on your location and/or the currency denomination of your COCOS PAY account, additional jurisdiction-specific terms outlined at cocoscard.com/legal ("Location Specific Terms") may apply. These terms integrate into these Terms of Service upon posting and may be updated periodically.

1.3 Modification of Terms: COCOS retains the right to modify the Terms of Service at any time by publishing an updated version on COCOS's primary website (www.cocoscard.com) and/or other platforms managed by COCOS ("COCOS Websites"). Your continued use of the Service implies acceptance of the current Terms of Service, including any amendments.

1.4 Multilingual Presentation: The COCOS PAY website may be presented in multiple languages to enhance user experience. This should not be interpreted as an indication that COCOS PAY is specifically targeting or operating in any particular country. COCOS PAY functions globally, addressing the language preferences of its users internationally.

1.5 Acknowledgment of Terms: By using the COCOS PAY service, you acknowledge and agree to comply with the terms outlined in these Terms of Service, Location Specific Terms, General Terms of Use (available at https://www.cocoscard.com/legal), and Privacy Policy (accessible at http://www.cocoscard.com/privacy-policy). In case of conflict, Location Specific Terms take precedence, followed by the Terms of Service, General Terms of Use, and Privacy Policy (collectively referred to as "Applicable Terms".

1.6 Consumer Advisory: COCOS, the holder of COCOS PAY, a stored value facility, may not require approval or licensing in certain countries. Consumers (users) are advised to carefully read these Terms of Service.

2.1 Identity Verification: COCOS may periodically request identity verification to confirm your ownership of the COCOS PAY account. This process is crucial for various reasons, including:
(1) Meeting COCOS's obligations to government authorities in preventing money laundering and terrorism funding.
(2) Allowing COCOS to respond to unauthorized COCOS PAY account usage.
(3) Resolving disputes related to COCOS PAY account ownership.

2.2 Authority for Inquiries and Documentation: You grant COCOS, either directly or through third-party service providers, the authority to conduct inquiries and collect necessary documentation for identity verification. Throughout this process, COCOS will request you to provide truthful, accurate, current, and complete information, verifiable through legally recognized documentation issued in the relevant location.

3.1 Virtual Credits
3.1.1 COCOS PAY Overview: COCOS PAY serves as the unified virtual credits for gamers and other customers worldwide, allowing users to purchase content, goods, and services from COCOS and its participating merchants ("Merchandise") by redeeming virtual credits ("Virtual Credits"). Users can acquire Virtual Credits using real currency ("COCOS PAY").

3.1.2 Redemption: COCOS PAY can be redeemed exclusively for the purchase of Merchandise.

3.1.3 Reloading and Service Terms: Users can reload COCOS PAY through various payment channels. Any new features enhancing the current Service, including new COCOS WebSite(s) platform properties, are subject to the Terms of Service. The Service is provided "As-Is," and COCOS assumes no responsibility for communication timeliness, currency, deletion, undelivered messages, or failure to store user communications or personalization settings.

3.1.4 Legal Status of Virtual Credits: Virtual Credits are not legal tender and cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to other accounts. COCOS prohibits any transfers of Virtual Credits outside of the COCOS PAY platform, as well as the sale, lease, gift, or trade of Virtual Credits in the "real world."

3.2 COCOS PAY Transactions
3.2.1 Payment and Billing: You agree to pay all fees or charges to your COCOS PAY account in accordance with the fees, charges, and billing terms in effect when a fee or charge is due. If paying with a credit card, you must provide COCOS with a valid credit card. By providing your credit card information, you authorize COCOS and its payment processing partners to invoice your COCOS PAY account immediately for all applicable fees and charges, without additional notice or consent. Notify COCOS promptly of any billing address or credit card changes. COCOS reserves the right to change fees and billing methods, with notice through COCOS Sites or email.

3.2.2 Non-Refundable Transactions: ALL TRANSACTIONS MADE USING YOUR COCOS PAY ARE FINAL AND NON-REFUNDABLE.

3.2.3 Payment in Credits and Taxes: Payments to COCOS must be made in the specified credits in the user interface. COCOS's fees do not include applicable Taxes. If any payments are subject to Tax, and you haven't remitted the Tax to COCOS, you're responsible for payment, penalties, or interest to the tax authority. You'll indemnify COCOS for any liability or expense related to such Tax. Upon request, provide COCOS with official receipts or evidence of paid taxes. "Tax" includes any value-added, sales, or use tax, and other taxes COCOS is allowed to pass to customers, serving as the functional equivalent of a sales tax where the taxing jurisdiction doesn't impose a 'sales' or 'use' tax.

3.3 Transactions with Participating Merchants
3.3.1 Payment Processing: When you use your COCOS PAY for transactions with participating merchants, acknowledge that COCOS may require processing time for your payment. You agree not to hold COCOS responsible for any damages or loss due to such delays or any decision not to accept payments through your COCOS PAY account.

3.3.2 Information Sharing with Merchants: In transactions with participating merchants using your COCOS PAY, COCOS may need to share your personal details with the merchant to facilitate payment processing. Once your personal details are shared, COCOS will no longer be involved in your transaction with the participating merchant, except for enabling payment through COCOS PAY.

3.4 Transaction Record
3.4.1 Transaction History Access: Visit the "Payment History" section on your COCOS PAY dashboard to review your transaction history for the past two (3) months.

3.4.2 Reporting Inconsistencies: If you identify any discrepancies in your COCOS PAY transactions, promptly inform COCOS. COCOS will initiate an investigation upon receiving your case and communicate the investigation results within seven (7) business days after its completion. Decisions made by COCOS in these investigations are considered final.

3.5 Alleged Use/Access
3.5.1 Acknowledgment of Use/Access: You acknowledge and agree that any actual or purported use or access to the COCOS PAY service linked to your user account with COCOS (excluding instances of COCOS's gross negligence) shall be treated as your use or access. You agree to abide by any such use or access to the COCOS PAY service, whether or not authorized by you.

3.6 Personal Data Provision
3.6.1 Transaction Information: When initiating a transaction through the COCOS PAY service, whether for purchasing COCOS PAY from COCOS or products/services from participating merchants, you may need to provide COCOS (or a payment operator appointed by COCOS) with information related to your chosen payment method. By providing this information, you confirm to COCOS that you are the authorized user of the credit or debit card, PIN, key, and/or account associated with that payment. You authorize COCOS to charge your credit or debit card or account for processing your payment.

3.7 COCOS PAY PIN Code Usage Terms
3.7.1 Description of COCOS PAY PIN Codes: The COCOS PAY PIN codes are 16-digit codes representing COCOS PAY and are provided through various means, such as POSA (Point of Sale Activation) gift cards, receipts, or other methods where the PIN code may be displayed.

3.7.2 Sale Restrictions and Account Reload: COCOS may, at its discretion, restrict the sale of COCOS PAY PIN Codes for any reason. When used to reload a COCOS PAY account, it contributes to the existing account balance, subject to COCOS PAY Account Limits.

3.7.3 Fixed Value at Purchase: At the time of purchase, a COCOS PAY PIN Code has a fixed value denominated in the applicable currency.

3.7.4 Redemption and Expiry: Upon redeeming your COCOS PAY PIN Card, its full value converts to COCOS PAY and is credited to your COCOS PAY Account. COCOS PAY must be used within one year, or it may be forfeited or redistributed to other users at COCOS PAY's discretion, unless prohibited by law.

3.7.5 Balance Verification: No billing or statements are issued for COCOS PAY PIN Code use. Check your COCOS PAY PIN Code balance at cocoscard.com.

3.7.6 Risk and Responsibility: Loss of COCOS PAY PIN Codes' risk, along with its value, transfers to you upon purchase. COCOS and distributors are not responsible if lost, stolen, destroyed, or used without permission. COCOS is not liable for actions, content, goods, or services of associated games.

3.7.7 Warranties and Remedies: COCOS does not provide warranties, express or implied, for COCOS PAY PIN Codes and is not responsible for merchantability or fitness for a particular purpose. In case of a non-functional COCOS PAY PIN Code, the sole remedy is replacement. If laws allow no limitations on implied warranties or certain damages, the mentioned limitations may not apply.

3.7.8 Associated Account Details: No credit card, credit line, overdraft protection, or deposit account is associated with your COCOS PAY account or COCOS PAY PIN Code. Unless required by law, associated value is non-refundable and not redeemable for cash. No interest is paid on COCOS PAY account or COCOS PAY PIN Code value. The value is not insured by any federal or state agency. Purchases are final, and resale is strictly prohibited unless otherwise stated.

3.8 COCOS PAY Requirements
3.8.1 Affirmations for COCOS PAY Usage: By using the COCOS PAY service, you affirm that:
a) You are of legal age or have obtained consent from a minor dependent to use COCOS PAY;
b) You are legally capable of entering binding agreements and not prohibited by any applicable laws;
c) You reside in a region where the service is available;
d) You use your actual identity;
e) The personal information provided to COCOS for COCOS PAY is true, accurate, complete, and current;
f) You will maintain and update your personal information to ensure accuracy;
g) You are not subject to sanctions and do not engage in activities involving sanctioned individuals, entities, or countries.

3.8.2 User Account Status: To use your COCOS PAY account, you must have a user account in good standing with COCOS as per the terms and conditions of COCOS Sites. If your user account is terminated, access to your COCOS PAY account and services will cease.

3.8.3 Password Confidentiality: You are solely responsible for maintaining the confidentiality of your password, and COCOS may require periodic password changes.

3.8.4 Account Limitations: Your COCOS PAY account can only hold one currency and cannot be transferred. It belongs solely to the named user.

3.9 Alternative Payment Methods: As part of COCOS PAY Services, alternative payment methods may be offered based on your location. Payments through such methods are governed by the terms of the chosen payment method.

4.1 COCOS PAY Account Limits: Your COCOS PAY account may have maximum limits at any given time, depending on your location ("Account Limits"). The specific Account Limits applicable to you will be detailed in the Location Specific Terms and may encompass one or more of the following:
a) Hold Limit: Maximum amount of COCOS PAY that can be stored in your COCOS PAY account;
b) Single Transaction Limit: Maximum amount of COCOS PAY that can be utilized in a single transaction; and/or
c) Cumulative Transaction Limit: Maximum cumulative amount of COCOS PAY that can be used for payment transactions within a specified period. Any top-ups to your COCOS PAY account will not contribute to the Cumulative Transaction Limit.

4.2 Unsuccessful Transactions: Transactions exceeding the relevant Account Limits will be unsuccessful. If you surpass the Hold Limit, a top-up will be declined. If you exceed the Cumulative Transaction Limit, your transaction will not proceed, and further transactions will be restricted until the limit resets in the next period.

4.3 Modification of Account Limits: COCOS retains the right to modify the Account Limits at its discretion. COCOS PAY Account Limits are subject to regulatory approvals and periodic changes.

5.1 Transaction Disputes: For clarity, COCOS is not a participant in any transaction between you and any participating merchant. Unless explicitly stated otherwise below, issues related to such transactions, including refunds and disputes, should be directly addressed with the participating merchant.

6.1 Prohibited Activities: While accessing and/or using the COCOS PAY service, you are prohibited from engaging, directly or indirectly, in any of the following activities ("Restricted Activities"):
a) Violating the Applicable Terms and any other legally binding agreement with COCOS;
b) Contravening any law, statute, ordinance, or regulation;
c) Infringing upon COCOS's or any third party's intellectual property rights, including copyrights, patents, trademarks, trade secrets, or rights of publicity or privacy;
d) Providing false, inaccurate, or misleading information about yourself;
e) Refusing to cooperate in an investigation or verify your identity;
f) Using an anonymizing proxy to conceal your place of residence;
g) Engaging in potentially fraudulent or suspicious activities;
h) Using your COCOS PAY account in a manner that COCOS reasonably believes to be an abuse of the service;
i) Controlling a COCOS PAY account linked to one involved in Restricted Activities;
j) Defaming, threatening, or harassing COCOS personnel;
k) Disclosing another user’s information without consent;
l) Imposing an unreasonable load on COCOS’s infrastructure;
m) Unauthorized access to COCOS systems;
n) Reproducing or counterfeiting Virtual Credits;
o) Introducing malware or harmful code;
p) Using bots or scrapers without permission;
q) Interfering with the COCOS PAY service operation;
r) Causing COCOS to lose third-party services;
s) Defacing any intellectual property markings on COCOS PAY;
t) Engaging in transactions with sanctioned individuals/entities; and/or
u) Damaging COCOS's reputation, in COCOS's sole discretion.

7.1 Ownership and Usage Rights: All intellectual property rights related to the COCOS PAY service belong to COCOS and its third-party licensors. COCOS provides you a non-exclusive, non-transferable, and revocable right to access and use the services on the COCOS PAY Sites for personal use. Reselling or providing the COCOS PAY service to others is strictly prohibited.

7.2 Trademarks and Trade Names: These Terms of Service don't grant you the right to use any trademarks or product/service trade names owned or registered by COCOS. Prior written approval from COCOS is necessary for any use of such trademark(s) or trade name(s).

7.3 Limited Rights: Except as provided herein, these Terms of Service do not grant you any right, license, interest, or permission to deal with any intellectual property right of COCOS. This includes the right to copy, de-compile, transfer, publish, store, create derivative works, or use the COCOS PAY service in an unauthorized manner. You must not attempt to reverse engineer COCOS systems or Virtual Credits. If you become aware of third parties engaging in such activities, promptly notify COCOS.

8.1 Unauthorized Use or Security Breach: You are obligated to promptly notify COCOS through our Customer Care Support if you detect any fraudulent or unauthorized use of your password, COCOS PAY account, or experience any security breach. Our Customer Care Support will swiftly suspend your COCOS PAY account, conduct an inquiry into your complaint, and provide a timely response. However, it's crucial to emphasize that COCOS is not responsible for compensating any losses, as the protection of your password is your own responsibility.

8.2 Loss, Theft, or Damage of COCOS PAY PIN Codes: In the event that your COCOS PAY PIN Codes are stolen, lost, misplaced, damaged, or malfunctioning, it is imperative to promptly inform our Customer Care Support and provide the receipt or any evidence of the COCOS PAY PIN Codes' purchase. If the COCOS PAY resulting from the PIN Codes has not been used, COCOS will block the serial number/PIN and reimburse the unused amount to your COCOS PAY account. However, if the COCOS PAY from such PIN Code has already been utilized when you report, COCOS is not liable for compensating the loss. COCOS may conduct investigations and, upon your report to the relevant government authorities with a copy provided to COCOS, assist in providing the necessary information for their investigation.

9.1 COCOS-Initiated Suspension or Termination
9.1.1 Grounds for Immediate Suspension or Termination: COCOS reserves the right, at its sole discretion, to immediately suspend or terminate your access to the COCOS PAY service/account without any entitlement to compensation if:
(a) You create, or are likely to create, imminent harm to COCOS's systems;
(b) You engage in, or are suspected of, Restricted Activities;
(c) You attempt to defraud using Virtual Credits;
(d) Your user account is terminated;
(e) Regulatory authorities require it;
(f) You refuse to verify identity when requested;
(g) You become subject to bankruptcy proceedings;
(h) You breach these Terms and fail to remedy within 30 days;
(i) You provide false/incomplete information and fail to correct within 10 days;
(j) Regulatory changes make COCOS PAY service infeasible;
(k) You are subject to sanctions or use COCOS PAY in sanctioned activities;
(l) Unauthorized access or security breach is suspected and not remedied within 5 days.

9.1.2 Reinstatement of Suspended Access: COCOS may reinstate suspended access if the reason for suspension has been resolved to COCOS’s satisfaction.

9.1.3 Suspension or Termination with Notice: With 30 days' written notice, COCOS may:
(a) Suspend access for repair, maintenance, or enhancement;
(b) Terminate service if COCOS discontinues the platform.

9.1.4 Impact of Suspension on Virtual Credits: Virtual Credits cannot be used during suspension but are restored upon reinstatement.

9.1.5 No Compensation for Expiration: You are not entitled to compensation for expired Virtual Credits due to suspension or termination.

9.1.6 COCOS's Liability: COCOS is not liable for suspension or termination of access under any circumstance.

9.1.7 Legal Proceedings: COCOS may pursue legal action in addition to suspension or termination.

9.2 User-Initiated Termination
9.2.1 Deactivation Request: You may request account deactivation. Fees and costs incurred before deactivation must be settled.

9.2.2 Expiration of Virtual Credits: Unused Virtual Credits expire immediately upon deactivation and are non-compensable.

9.2.3 No Refund for Unused Virtual Credits: Unless required by law, no refunds will be issued for unused Virtual Credits after termination.

10.1 Imposition of Administrative Fees: COCOS may impose administrative fees subject to regulations. Unless otherwise stated, fees are subject to applicable taxes:
1) Inactive Fees: Applied after 1 year of account inactivity (no reloads or spending).
2) Dormant Fees: Applied annually after the Inactive Fee period if no transactions occur.

11.1 Uninterrupted Service Not Guaranteed: COCOS does not guarantee uninterrupted, secure, error-free, or virus-free operation.

11.2 Dependency on Network Conditions: COCOS PAY availability is dependent on network and resource conditions and may face interruptions or disruptions.

11.3 "AS IS" Provision: The service is provided "AS IS." No express or implied warranties are given regarding software, data, or recommendations provided through the service.

11.4 Exclusion of Implied Conditions or Warranties: Except for liability from death or personal injury, all implied conditions/warranties are excluded.

11.5 Limitation of Liability: COCOS is not liable for:
(a) Reliance on the service;
(b) Failure to comply with obligations;
(c) Acts or omissions of third parties;
(d) Communication failures or uncontrollable causes;
(e) False or incomplete information provided by you.

11.6 Non-Banking Nature: COCOS is not a bank. It does not act as a trustee or fiduciary. COCOS is not liable for goods/services paid through COCOS PAY.

11.7 Third-Party Transactions: COCOS does not endorse or take responsibility for:
(a) Merchant reliability;
(b) Quality or legality of products/services;
(c) Accuracy of merchant product descriptions;
(d) Losses from third-party services.

11.8 Recourse: All claims related to merchant issues must be directed to the merchant.

11.9 Processing Time Guarantees: COCOS makes no guarantees regarding processing time for third-party payments.

11.10 Aggregate Liability: COCOS’s total liability is limited to the value of your COCOS PAY balance at the time of the claim.

11.11 Exclusion of Special Damages: COCOS is not liable for special, incidental, indirect, or consequential damages even if advised of the possibility.

12.1 Governing Rules for Activities: Specific rules govern any sweepstakes, contests, or games accessible through the Site. Upon entry or participation, you are subject to these rules. We recommend reading the linked rules from the particular activity and reviewing our Privacy Policy, which, along with these Terms of Service, governs any information you submit in connection with such sweepstakes, contests, and games.

13.1 Obligation to Indemnify: Unless otherwise stipulated by applicable law, you are obligated to indemnify COCOS PAY, its employees, subsidiaries, related corporations, associates, and affiliates against any and all losses, including reasonable legal costs, incurred by COCOS PAY, its employees, subsidiaries, related corporations, associates, and affiliates, arising from your violation of the Applicable Terms.

14.1 Tax Compliance: You are accountable for reporting and paying any relevant taxes arising from your utilization of COCOS PAY. It is agreed that you will adhere to all applicable tax laws associated with your use of COCOS PAY.

15.1 Communication Channels: For any communications concerning the COCOS PAY service or your account, please utilize the Ticket Inbox accessible on your COCOS PAY dashboard.

15.2 Contacting COCOS: If you need clarification regarding the suspension or termination of your access to the COCOS PAY service by COCOS, you may send an email to [email protected].

16.1 Force Majeure: COCOS PAY shall not be held liable for any delay or failure to fulfill its obligations under these Terms of Service if the cause of such delay or failure is beyond its reasonable control. Such causes may include acts of God, riots, civil commotions, strikes, lockouts, labor disturbances, fires, wars, foreign enemy acts, perils of the sea, power outages, epidemics, network congestion, telecommunications failures, and equipment failures.

17.1 Governing Law: Unless otherwise mandated by a mandatory law or the Location Specific Terms, these Terms of Service are governed by the laws of Singapore.

17.2 Codes of Conduct: COCOS PAY does not consider any codes of conduct mandatory in connection with the services provided under these Terms.

17.3 Arbitration: Disputes will be resolved by arbitration administered by SIAC under its Arbitration Rules. The arbitration will take place in Singapore, in English, with one arbitrator.

18.1 Entire Agreement and Miscellaneous Provisions: These Terms, along with other legal notices on the COCOS PAY sites, constitute the entire agreement. Invalid or unenforceable provisions shall be severable. No waiver is continuing unless stated. You must commence any cause of action within 1 year. You may not assign the Terms; COCOS may assign them freely.

19.1 Set-Off: COCOS may set off any amounts you owe against any outstanding COCOS PAY in your account using the prevailing selling price in your primary residence.

20.1 Survival of Terms: All provisions intended to survive the termination or expiration of the Terms shall remain in effect.

21.1 Language Prevailance: In case of conflict between the English version and any translation of the Terms, the English version shall prevail.

22.1 Release of Claims: To the extent permitted by applicable law, you release COCOS from all claims and disputes arising from interactions with other users or third parties.

23.1 Electronic Communications: Communications between you and COCOS are considered contractual. You consent to receive and acknowledge electronic communications as valid and legally binding.

COCOS: COCOS STORE Pte Ltd, the company providing payment and game services.
COCOS PAY: A virtual credit used for online transactions with merchants. Exclusively operated by COCOS STORE Pte Ltd.
COCOS account: Required for individuals wishing to use our services.
Merchants: Business collaborators interested in working with us can reach out directly.