COCOS STORE Exchange & Refund Policy

These Terms of Service govern your rights and obligations, as users of the Portals administered and managed by Cocos. Unless otherwise provided by Cocos, all Portals introduced and managed by Cocos shall be governed by these Terms of Service. By registering an account with Cocos and continued use of the Portals, it shall be deemed as acceptance of these Terms of Service by you. You hereby acknowledge and accept that your continued usage of the Portals shall be governed by these Terms of Service and any other guidelines and procedures, specific rules, procedures, terms and conditions for the products, services or facilities offered as determined or as may be amended by Cocos at any time or from time to time at its absolute discretion. Such other guidelines and procedures, specific rules, procedures, terms and conditions for the products, services or facilities offered shall be deemed to be incorporated by reference and form part of these Terms of Service. The Services are provided by Cocos Global Pte. Ltd. (“Cocos”), located at 50 Tagore Lane, #04-11C Entrepreneur Centre, Singapore 787494.

1. Definitions

In these Terms of Service, the following words and expression shall have the following meanings unless the context otherwise requires:
Account: means your account duly registered with Cocos to facilitate your use of the Services available on the Portals (or any of them);
CD Key: means a printed matter containing letters and numbers, found on a card, sticker, or disc included with your game's packaging. The CD Key is usually included in the emailed purchase receipt for online purchases since no physical media is delivered;
Digital Goods: means digitized content, such as Voucher, CD Key, Gift Card, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code, Game Key, Softpin and related features and functionality;
Expansion: means an expansion to a particular game;
Game Key: means an activation key containing letters and numbers for a particular game;
Game Points: means a game currency that can be spent on a particular game to acquire items or services;
Gift Card: means an electronic gift card purchased on any of the Portals which contains a stored value available for redemption on the Portals;
Cocos Points: means the points rewarded to you by Cocos for purchase of goods and services on the Portals, and includes such other description used for these points at any time;
Parties: means collectively, Cocos and you and “Party” shall mean any one of them;
Portals: means collectively, the web portals presently known as Cocos.com and such other web portals of Cocos introduced, administered and managed by Cocos from time to time;
Pre-paid Card: means any card, the value of which you have paid for and loaded onto such card;
Services: means the services provided by Cocos on the Portals, including, without limitation, publishing, reselling and retailing online games and related merchandise;
Softpin: means activation codes that are generated by game publishers for use on a particular game;